Return & Refund Policy

RETURN & REFUND POLICY

Effective Date: April 29, 2026

Welcome to Nodarnika.

This Return & Refund Policy explains how returns, refunds, exchanges, cancellations, digital product issues, and order problems may be handled for purchases made through nodarnika.com.

Nodarnika is a marketplace platform that connects buyers with independent sellers. Sellers are responsible for their own products, shipping, returns, refunds, exchanges, digital products, customer service, and order fulfillment unless otherwise stated or required by law.

By using Nodarnika, buyers and sellers agree to follow this Return & Refund Policy, our Terms of Service, Seller Policy, Buyer Policy, Shipping Policy, Privacy Policy, and other marketplace rules.

  1. SELLER RETURN POLICIES

Each seller on Nodarnika may have their own return, refund, exchange, and cancellation policy.

Buyers should carefully review the seller’s product listing, shop information, processing time, shipping terms, and return policy before making a purchase.

A seller’s return policy may depend on:

  • Product type;
  • Handmade status;
  • Custom or made-to-order status;
  • Personalization;
  • Condition of the item;
  • Physical product status;
  • Shipping location;
  • Applicable law;
  • Seller’s stated policy;
  • Marketplace rules.
  1. BUYER RESPONSIBILITY BEFORE PURCHASE

Before placing an order, buyers should review:

  • Product title;
  • Product description;
  • Product photos;
  • Size and measurements;
  • Materials or fiber content;
  • Color;
  • Quantity;
  • Condition;
  • Processing time;
  • Shipping cost;
  • Estimated delivery time;
  • Digital delivery method, if applicable;
  • Seller return and refund policy.

If a buyer has questions about an item, the buyer should contact the seller before purchasing.

  1. HANDMADE, CUSTOM, AND MADE-TO-ORDER ITEMS

Many products on Nodarnika may be handmade, hand-knitted, hand-crocheted, embroidered, lacework, custom-made, personalized, or made to order.

These items may not be eligible for return or exchange unless the seller agrees, the item arrives damaged, defective, or significantly different from the listing description, or applicable law requires otherwise.

Handmade items may have slight variations in color, texture, size, pattern, shape, finish, or appearance. These natural variations do not automatically qualify as defects.

  1. NON-RETURNABLE ITEMS

Depending on the seller’s policy and applicable law, some items may not be eligible for return, including:

  • Custom-made items;
  • Personalized items;
  • Made-to-order items;
  • Intimate or personal-use items;
  • Final sale items;
  • Items damaged by the buyer;
  • Items used, washed, altered, or worn after delivery;
  • Items returned without seller approval;
  • Items outside the seller’s return window.

Sellers should clearly state any non-returnable items in their listings or shop policies.

  1. DIGITAL PRODUCTS

Digital products are not currently available on Nodarnika Knits at this time.

  1. DAMAGED, DEFECTIVE, OR INCORRECT PHYSICAL ITEMS

If a physical item arrives damaged, defective, or significantly different from the listing description, the buyer should contact the seller as soon as possible.

The buyer may be asked to provide:

  • Order number;
  • Description of the issue;
  • Photos of the item;
  • Photos of the packaging;
  • Tracking information;
  • Any other information needed to review the issue.

The seller is responsible for reviewing the issue and determining an appropriate solution according to the seller’s policy, marketplace rules, and applicable law.

  1. RETURN REQUESTS

To request a return, buyers should contact the seller through the Nodarnika marketplace.

The buyer should explain the reason for the return request and provide any supporting information if needed.

Returns should not be sent back without seller approval. Items returned without approval may not be eligible for refund.

  1. RETURN SHIPPING

Return shipping responsibility may depend on the seller’s policy and the reason for the return.

In some cases:

  • The buyer may be responsible for return shipping if the buyer changed their mind or ordered the wrong item;
  • The seller may be responsible for return shipping if the item was damaged, defective, incorrect, or significantly different from the listing description;
  • The seller and buyer may agree on another solution;
  • Applicable law may require a specific outcome.

Buyers should review the seller’s return policy before purchasing.

  1. CONDITION OF RETURNED ITEMS

Returned items should be sent back in the condition in which they were received, unless the return is due to damage or defect.

Items may not be eligible for refund if they are:

  • Used;
  • Washed;
  • Worn;
  • Altered;
  • Damaged by the buyer;
  • Missing parts or accessories;
  • Returned after the allowed return period;
  • Returned without seller approval;
  • Returned without proper packaging.
  1. REFUNDS

Refunds may be issued according to the seller’s return policy, marketplace rules, payment processor rules, and applicable law.

Refunds may include:

  • Full refund;
  • Partial refund;
  • Item price only;
  • Item price plus shipping;
  • Store credit, if offered by the seller;
  • Replacement or exchange, if agreed by the buyer and seller.

Original shipping charges may not always be refundable unless required by law or agreed by the seller.

Buyers may request cancellation before the seller has shipped the item. If the order has already been shipped, the buyer may request a return or report an issue through the order conversation or by using the available order issue button, if shown on the platform.

If the seller does not respond to a cancellation request, return request, refund concern, or order issue within 48 hours, Nodarnika Knits may review the transaction and take appropriate action.

Nodarnika Knits may review messages, shipping status, tracking information, photos, listing details, and other available evidence. Depending on the situation, Nodarnika Knits may cancel the order, issue a refund, allow the transaction to continue, or take other appropriate action under marketplace rules.

  1. REFUND PROCESSING TIME

Refund processing time may vary depending on:

  • Seller approval;
  • Return delivery time;
  • Inspection of returned item;
  • Payment processor processing time;
  • Buyer’s bank or card issuer;
  • Stripe or other third-party payment provider rules.

Nodarnika does not control bank, card issuer, Stripe, or third-party payment provider processing times.

  1. STRIPE AND PAYMENT PROCESSING

Payments and refunds may be processed by Stripe and/or other third-party payment providers.

Stripe is an independent third-party payment processor and is not owned or controlled by Nodarnika.

Stripe and/or other third-party payment providers may have their own rules, processing times, refund procedures, dispute procedures, chargeback rules, fees, and verification requirements.

Nodarnika does not control Stripe’s fees, payout timing, payment holds, disputes, chargebacks, payment declines, refund processing times, or payment processing decisions.

  1. CHARGEBACKS AND PAYMENT DISPUTES

Buyers should contact the seller first to resolve order issues before filing a chargeback or payment dispute.

Abuse of chargebacks, false claims, dishonest refund requests, or misuse of payment dispute systems may result in account restriction, suspension, or removal.

Sellers are responsible for providing accurate order information, shipping proof, delivery confirmation, communication records, or other evidence when needed to respond to payment disputes.

  1. EXCHANGES

Some sellers may offer exchanges. Exchanges are handled according to the seller’s policy and product availability.

Custom, personalized, handmade, made-to-order, or final sale items may not always be eligible for exchange.

Buyers should contact the seller to ask whether an exchange is available.

  1. ORDER CANCELLATIONS

Cancellation policies may vary by seller.

Buyers should contact the seller as soon as possible if they want to cancel an order.

A seller may not be able to cancel an order if:

  • The item has already shipped;
  • The item is already in production;
  • The item is custom, personalized, or made to order;
  • The digital product has already been delivered or made available;
  • The seller’s policy does not allow cancellation.
  1. LOST OR DELAYED PACKAGES

If a package is delayed, buyers should first check the tracking information and contact the shipping carrier when appropriate.

If a package appears lost, the buyer should contact the seller through the marketplace.

Sellers are responsible for helping buyers resolve shipping issues according to their policies, carrier rules, and applicable law.

  1. INTERNATIONAL RETURNS

International returns may be more complicated and may involve customs, duties, taxes, shipping delays, or additional fees.

Buyers may be responsible for return shipping, customs fees, duties, import taxes, or other charges unless the seller agrees otherwise or applicable law requires otherwise.

Buyers should review international shipping and return terms before purchasing.

  1. DISPUTES BETWEEN BUYERS AND SELLERS

Buyers and sellers should first try to resolve return, refund, cancellation, digital delivery, or order issues by communicating through the marketplace.

Nodarnika may assist with communication when possible, but sellers are generally responsible for their own products, shipping, returns, refunds, exchanges, digital delivery, and customer service.

Nodarnika is not automatically responsible for refunding purchases made from independent sellers.

  1. ABUSE OF RETURNS OR REFUNDS

Buyers may not abuse returns, refunds, chargebacks, or dispute processes.

Prohibited conduct may include:

  • Making false claims;
  • Returning a different item;
  • Damaging an item intentionally;
  • Misusing refund requests;
  • Filing dishonest chargebacks;
  • Claiming non-delivery after receiving digital content;
  • Harassing sellers for refunds;
  • Repeatedly abusing marketplace protections.

Nodarnika may restrict, suspend, or remove accounts that abuse return, refund, chargeback, or dispute processes.

  1. NODARNIKA’S ROLE

Nodarnika provides a marketplace platform for buyers and sellers.

Nodarnika does not physically inspect, store, pack, ship, manufacture, or guarantee seller products unless specifically stated otherwise.

Nodarnika may review marketplace issues when appropriate, but the seller remains responsible for the products, listings, digital content, descriptions, shipping, returns, refunds, and customer service.

  1. CHANGES TO THIS RETURN & REFUND POLICY

Nodarnika may update this Return & Refund Policy from time to time.

If changes are made, the Effective Date will be updated. Continued use of Nodarnika means that you accept the updated Return & Refund Policy.

  1. CONTACT INFORMATION

If you have questions about this Return & Refund Policy, please contact us:

Nodarnika Website: nodarnika.com Email: support@nodarnika.com